You may try to see if software like anti-virus or firewall can be blocking the access to our website/game.
Sometimes this kind of software can block the access to on-line games like NetCartas.
In case of the procedure above has not resolved the problem, try to disconnect your modem (internet router) from the plug electrical to turn off it, leave it for 15 seconds and plug in again and turn it on and try to connect the game.
Turning off the modem make your computer to get a new route to access the internet, because sometimes the internet connections show problems in the some communications.
As a alternative solutions some NetCartas users has the problem's solution making a FireFox download replacing the Internet Explore by the FireFox, to do that just follow the procedures below:
1)Install a new navigator, like FireFox Mozzila. Click in this link: Mozilla Firefox and follow the install procedures from the manufacturer's browser.
After that restart your computer after open your new navigator (FireFox) and install the Flash Plug In (it is necessary to access our game) and follow the procedures to install from this other manufacturer: Adobe Flash Player .
After you have installed these 2 programs, restart your computer and try to Access the game from the new navigator (Mozzila).
In case of still the connection problems, you can open a call in our HelpDesk, clicking here to OPEN CALL