| ANIMAED NETCARTAS TUTORIALS |
CLICK HERE
to Access the Animated NetCartas Tutorials.
This animated NetCartas tutorials were designed to help you to better understanding how to use our services. |
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| OPEN A CALL |
In case of your problem or doubt has not been resolved,
CLICK HERE
to open a call
to our technical support. |
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| FREQUENT QUESTIONS |
QUESTIONS ABOUT THE GAME
To a faster attendance, please check if your doubt or problems already has solution in the answers below. In this way you may have your problem’s solution right now: |
| I cannot play, always displays a message “Unable to connect” or “Try again later”. |
| When connected on the game you cannot see the table and the players inside the room or all the game information or graphics disappeared. |
| he game do not load, Just stay “shuffling…”. |
| How to install or update my flash plug in ? |
| Some game’s pictures or text display distorted or I cannot see some information. |
QUESTIONS ABOUT PAYMENT
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| How to buy a plan by a Credit Card ? |
| How can I have a renovation of plan ? |
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RANKING - Why my scores has been reduced to zero ? |
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RANKING - Why does not display my name in the rank ? |
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BLOCKING - When I try to enter the game it displays a windows wrote that I am blocked to play, what should I do ? |
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ABANDON - What is an abandon, how does it work ? |
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NEGATIVE POINT - I have not abandoned the game, so I do not deserves a negative point in my profile, what should I do ? |
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FULL TABLE -Always when I try to enter in the game display a message “This table is full” ? |
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CONNECTION INTERRUPTED - Why my connection in the game was interrupted and I was disconnected ? |
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| ANSWERS |
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You may try to see if software like anti-virus or firewall can be blocking the access to our website/game.
Sometimes this kind of software can block the access to on-line games like NetCartas.
In case of the procedure above has not resolved the problem, try to disconnect your modem (internet router) from the plug electrical to turn off it, leave it for 15 seconds and plug in again and turn it on and try to connect the game.
Turning off the modem make your computer to get a new route to access the internet, because sometimes the internet connections show problems in the some communications.
As a alternative solutions some NetCartas users has the problem’s solution making a FireFox download replacing the Internet Explore by the FireFox, to do that just follow the procedures below:
1)Install a new navigator, like FireFox Mozzila.
Click in this link http://br.mozdev.org/ and follow the install procedures from the manufacturer's browser.
2)After that restart your computer after open your new navigator (FireFox) and install the Flash Plug In (it is necessary to access our game) and follow the procedures to install from this other manufacturer: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BIOW
After you have installed these 2 programs, restart your computer and try to Access the game from the new navigator (Mozzila).
In case of still the connection problems, you can open a call in our HelpDesk, clicking here to OPEN A CALL. |
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When connected on the game you cannot see the table and the players inside the room or all the game information or graphics disappeared.
Your Flash Plug in may be outdated, you can try to update you Plug in version clicking in the link below:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BIOW
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The game do not load, Just stay “shuffling…”.
Probably your navigator cannot download the new version of the game and for this reason your version are not synchronized with our servers.
To solution this: In your navigator (Internet Explore) click in the menu Tools > Internet Options > Delete Files. Then select the options "Delete all off-line content" and click in OK and Ok again.
After that close the game and all windows from the Internet Explore.
In case of you navigator is the Mozzila Firefox try the steps below:
Menu tools -> options -> tab Privacy -> click in Clear Now in the bottom (written panel Private Data ).
In case of the game do not load more than 0%, try to update your Flash plug in version, following the step below: |
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Some game’s pictures or text display distorted or I cannot see some information |
Probably your computer are configured in a very low resolution, the recommended resolution
to play in the NetCartas is 1024x768. Try to change it following the steps below:
- In the Desktop (minimized all the windows) click with the right mouse bottom in the screen and click in the properties options.
- The last tab in the screen is the “Configurations”.
- In the left bottom has an option called as “Screen Resolutions”. Click and drag the bottom until get the number 1024x768. Then you click in the bottom “Apply” and “Ok”.
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| PAYMENT |
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| How to buy a plan by a Credit Card ?
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Buying or Renewing a plan by Visa or MasterCard Credit Cards works in this way: (Note: For now, we are accepting just BRAZILIAN credit cards)
- Inside the NetCartas website or in the game, you should click in the pictures and options “NetCartas Club Membership” and then make a login the website (using you nickname and password).
- After that I should choose a plan, Fill in the registration, and finally choose the payment way as a Visa or MasterCard Credit Card.
- A will open a Visa or MasterCard window. Follow the instructions in the window to complete the purchase.
- Your profile will be changed immediately because the financial is on-line in real time.
Click in the link below and follow the instructions::
https://netcartas.com.br/planoAssinatura.jsp
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| How can I have a renovation of plan ?
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Please click in the link below and login in the website to display the renovation plans page.
Choose the “Renovation” option and then continue the pages flow.
http://netcartas.com.br/planoAssinatura.jsp
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| RANKING |
RANKING - Why my scores has been reduced to zero ?
The scores of all players are reset every first day from the month. The scores are moved to another area to be exhibited in the historic of the monthly scores.
The total of match played, won, lost or abandoned are available to be accessed in each player profile. This procedure is necessary to make all user be in the
monthly rank and do not be disadvantage between who has played in the NetCartas before.
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RANKING - Why does not display my name in the rank ?
To be part of the rank your score must be between the 10 biggest scores in whole site.
For now all player can make part of the rank, but when the website be inaugurated just the Memberships will be park of the rank.
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BLOCKING -When I try to enter the game it displays a windows wrote that I am blocked to play, what should I do ?
Probably your login has been blocked automatic by the system or even by the NetCartas moderators. The block happing when a user abuse others users with bad words,
racism or prejudice and staffs like that. Also a player can be blocked when he try to fraud the games or even broken our rules. If it is the first time that the
user are blocked and he accept to agree in not do nothing like that again, so he has to open a call in our HelpDesk click here
OPEN A CALL, and then we can analyse the case to a possible unblock.
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ABANDON - What is an abandon, how does it work ?
Abandoning is the away that we found to indentify and punish who lives the game match just because he was losing.
The abandon rules just work in the 4 people tables (pairs).
How it works: - In the moment when a player leaves the game match a window is displayed for each user in the table.
This window has a voting system where each player can decide if give a negative point or not for who leaves the game match.
This voting is important because almost player just leave the game match just because he lose the connection, energy lack, peak of tension in the connection or
even he say for everybody that he really need to leave the game. Also we know that have players who leave the game just because he was losing.
So this solution do not affect anyone who do not deserves and try to punish just who really deserves. Also there is the player who is already known in the game
rooms, and in case of disconnection the players will know if it is a bad intention.
Just the first user who leaves the room can be punished, if more one leaves the room, he will not be voted.
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NEGATIVE POINT -
I have not abandoned the game, so I do not deserves a negative point in my profile, what should I do ?
If you feel injustice with a negative point, contact a member of our support team inside the game, or even a moderator, and then they will analyze your case and they might remove the negative point.
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FULL TABLE - Always when I try to enter in the game display a message “This table id full” ?
Probably you tried to enter in a room as the same time than anyone else, so the play has been occupied and you automatic removed from the room.
For now there is lost of Free User trying to access the Free Room, so it sometimes happen.
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CONNECTION INTERRUPTED -
Why my connection in the game was interrupted and I was disconnected ?
The internet connection can sometimes have peak of tension or instability and resulting in situations like that.
Because of these problems some user has difficulty to connect.
Most of these problems are temporary and are resolve in a fell time by the internet provider.
If the problem persists contact us to try another solution.
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KNOW YOUR LIMITS |
KNOW YOUR LIMITS - Are you playing too much ? Click here and see if we can help you !
This game is just a fun for most of people that can be enjoyed anytime but a small percent of players might let the game take control of they lives.
As a casual buraco and tranca card games provider, NetCartas is committed to the healthy entertainment.
Make the questions below for yourself
- Do you waste your work or study time because of the game ?
- Does the game made your family life unhappy ?
- After you win, do you feel a stronger will to play again ?
- Do you prefer pass your time playing than with your family ?
- Did you every play to escape from worries, problems or boredom ?
- Does the game cause insomnia or problems to sleep ?
- Do you feel a will to celebrate a special happening playing some hour ?
- Do a discussions, disillusionment or frustration causes a will to play?
- Do you feel depressing or want to punish yourself when your have a bad result in the game ?
People who have problems with compulsive playing may answer yes for some of these questions. If you need help, please contact us by the page
CONTACT, and let us try to help you blocking you register longer as necessary, or if it is necessary blocking your register forever.
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| IF YOU STILL HAVE PROBLEMS |
If your problem has not been resolved, you may open a call to our technical support department, just click in the link below:
OPEN A CALL |
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